Why people do this?
I work in a bank. Part of my job is to install and update existing accounts. I have conversations that often go exactly like this: Me: Lord / Lady, did you know that you could get a better rate on your savings account? Customer: No. How much better? Me: (I say) Client: That's not enough to make the change. Me: Maybe, but the money is either to stay with the bank or go in your pocket. Client: It is not worth it. Me: Worth it? I can do it with just one click. No effort on your part. Client: No, just not worth it. Me: So, if you offer $ 10 Portfolio he had to turn it down because it was not $ 20? Customer: Yes, now I have to say that most people are not well. I'm at 5% of the sales force, but for the life me I can not crack this nut. What happens to these people? But you are not changing anything except the name. That's the thing. I'll have extra money as I can find it.
What customers are not being sincere is not like change, and people do not trust the banks to make changes at any time. This person is outright lying about their reason, and we all know, it is essential that any changes that people with money is one I like to think. I suggest you present them with the idea, provide a brochure, rather than trying to put its case to put in place, I think it would be more effective in getting the deal done. People sensitive as it will make changes only after the "research" it, listen to good words of his trusted friends to make the change, etc. There are just people too many reasons I do not think it really is as good as it sounds to commit on the spot, no matter how easy it is to make the transition (ie with a click of a button). You just have to think about it, at the site of decision making is not something people do with money matters.